Once your parcel has left our warehouse, it is the property of Australia Post, however if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at sales@monalisa.com if you experience any delays.
Please ensure that the postal address provided at checkout is your correct address, as we take no responsibility if you do not receive your item due to providing us with an incorrect address.