We know that you will adore everything that you purchase online with us.
In the event that you don’t please follow these steps..
How To Return An Item
Your item must be in its original, unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase to be issued with
an exchange item or credit note.
Monalisa does not issue refunds.
1. Please email firstname.lastname@example.org to request a credit note and we will assign you a tracking #.
2. Mail your returned item to:
7 Bath Lane
Bendigo VIC 3550
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Merchandise that has been worn, used, or altered will not be accepted for return.
Any merchandise that has been purchased as an on sale item will not be accepted for return or exchange.
Full price merchandise that has been purchased as part of an online offer including the use of discount codes and promotions may be exchanged or issued with a credit note.
If your clothing item is in returnable condition, you may exchange your clothing item for a different size , colour or style.
Credit Notes & Gift Vouchers
All Credit Notes and Gift Voucher are valid for 12 months from the issue date including those issued from returned items. Customers may ask for an extension on said Gift Vouchers and Credit Notes however, this is at the discretion of Monalisa and may not be granted.